About Us

Rosanna Macri is a workplace mediator, conflict coach, and family mediator who helps organizations, leaders, and families navigate complex conflict and difficult conversations across Ontario.

Through workplace mediation, conflict coaching, and workplace remediation, she supports organizations facing communication breakdowns, professionalism concerns, and team conflict that affect trust, performance, and decision-making. Her structured process helps individuals and teams resolve issues constructively and move forward before conflict escalates into formal complaints or legal disputes.

Rosanna also works with families navigating emotionally complex situations, particularly those involving aging, caregiving, and multi-generational relationships. Using a values-based family mediation approach, she helps families have meaningful conversations, clarify priorities, and reach thoughtful agreements while preserving important relationships.

She brings over 20 years of experience working in healthcare and complex decision-making environments, supporting individuals, families, and leadership teams through high-emotion situations.

Credentials

• Qualified Mediator (Q.Med)
• Accredited Intergenerational Mediator (AccIM)
• Canadian Health Executive (CHE)
• Master’s Certificate in Health Leadership Development
• Director, Alternate Dispute Resolution Institute of Ontario (ADRIO)
• Bioethicist