Frequently Asked Questions

Workplace mediation is a structured, confidential process where a neutral third party helps individuals or teams work through conflict. It can help restore communication, rebuild trust, and resolve issues before they escalate into formal complaints or legal disputes.

Conflict coaching is one-on-one support designed to help you prepare for and navigate difficult conversations. Unlike mediation, which involves multiple parties, coaching focuses on building your confidence, communication skills, and strategy so you can approach conflict more effectively.

Professional standards remediation is a structured process to provide instruction and coaching to address concerns related to professionalism, ethical conduct, communication, or workplace behaviour. It focuses on accountability, learning, and rebuilding trust—often following a complaint, investigation, or concerns regarding practice standards.

Organizations often seek support when:

• Conflict is ongoing or escalating
• Communication has broken down
• There are professionalism or conduct concerns
• A workplace investigation has concluded
• Teams are struggling to move forward productively

Early intervention can prevent further disruption and support healthier workplace dynamics.

Services can support a wide range of concerns, including:

• Employee or team conflict
• Supervisor–employee tensions
• Communication breakdowns
• Misunderstandings or interpersonal issues
• Post-investigation relationship repair
• Professional conduct concerns
• Practice standard issues

Values-based family mediation focuses on helping families make decisions by identifying what matters most to them. It supports meaningful conversations, especially in emotionally complex situations, while working toward agreements that preserve relationships.

Family mediation can help with:

• Aging and caregiving decisions
• Healthcare and medical decision
• Housing and living arrangements
• Multi-generational conflict
• New marriages and blended families
• Communication breakdowns
• Estate or financial discussions
• Ongoing family disagreements

Yes. Mediation and conflict coaching processes are confidential, with some legal and ethical limits that will be clearly explained at the outset. This creates a safe space for open and honest conversation.

Mediation itself is a voluntary process. However, any agreements reached can be documented and, if desired, formalized through legal channels.

The timeline depends on the complexity of the situation. Some matters can be resolved in a few sessions, while others may require a more extended process. This will be discussed and tailored to your needs.

Yes. Mediation is a voluntary process, and all participants must be willing to engage. However, conflict coaching or consultation can still be helpful if only one person is ready to begin.

The initial consultation is an opportunity to discuss your situation, ask questions, and determine whether mediation, coaching, or remediation is the right fit. You’ll also learn about the process, timelines, and next steps.

Yes. Services are available across Ontario and Canada, both in-person (where applicable) and virtually, depending on your needs and location.

Rosanna brings over 20 years of experience in healthcare and complex decision-making environments. Her approach is structured, neutral, and relationship-focused—helping people move through conflict with clarity while preserving what matters most